Terms of service

Last reviewed: [DATE]

Not yet complete. The factual detail below reflects how the ticketing system actually works, but the bracketed items need your input and the whole document should be reviewed by someone qualified before you publish it. Do not launch with the placeholders in place.

These terms

These cover use of this website. Support services are governed by the separate agreement signed with each client; where the two differ, that agreement takes precedence.

Using the ticket system

Give accurate contact details so we can reach you about your issue
Do not submit passwords or card details through the form — we will never ask for them
Do not use the form to send unlawful, abusive, or bulk unsolicited content

Ticket references are issued for your convenience in tracking work. Anyone holding both a reference and the email address it was logged under can see that ticket's status.

Response times

[TO COMPLETE. If you publish the 15-minute and 1-hour figures on the homepage, this section must define them precisely: what counts as critical, what your working hours are, and what happens if a target is missed. Publishing a target you have not defined is a commercial risk.]

Liability

[TO COMPLETE — have a solicitor draft this. Do not copy a limitation of liability clause from another company's website.]

Governing law

These terms are governed by the law of Scotland and subject to the exclusive jurisdiction of the Scottish courts.